Your information.
Handled with care.

Information you share

We receive your email address, website address, optional name and project notes when you contact us. Project records can include your selected package, agreed scope, supplied assets, feedback, approvals and payment status. Public business websites may also be reviewed to prepare a proposed homepage preview.

Email and Google sign-in

Clerk provides account authentication. If you choose Google sign-in, Google shares your account identifier, email address and basic profile information, such as your name and profile image, with Clerk. We use verified account information to sign you in, identify your customer workspace and associate your account with your enquiries and projects.

This Google connection requests identity, email and basic profile permissions. It does not request access to your Gmail messages, Google Drive files, contacts or calendar. Google account information is used for account access and project administration, not for advertising or training our AI models. Your Google password is not shared with the Studio.

How the service uses information

We use enquiry and project information to respond to requests, prepare and review concepts, agree a scope, manage delivery and maintain business records. Website content, creative instructions and supplied project assets may be processed by AI and media providers to create the work you request. Google sign-in profile data is not part of that creative brief.

Service providers and sharing

Our infrastructure includes Clerk for authentication, Vercel for hosting and file storage, and Neon for database services. Project production may use Alibaba/Qwen and other media providers selected for that project. Where checkout is available, Stripe processes payment details; the Studio stores payment references and status rather than card numbers. These providers process information needed for their roles under their own terms and privacy notices.

HDC team members need access to relevant records to deliver and support your project. A preview can be shared through a link when enabled by the Studio; anyone with an enabled sharing link may be able to view it. Do not include confidential information in material intended for a public preview.

Cookies and technical records

Authentication uses cookies or similar browser storage to maintain sessions and protect accounts. Hosting and application services may record technical information such as IP addresses, request times, browser details and errors. Shared preview links can record visits, time spent and scroll progress to help us understand interest in a concept.

Storage, retention and your choices

Account information is held by Clerk; project and business records are stored separately in our service infrastructure. Providers may process information in countries outside your location. Records are retained for account access, project delivery, support, security and necessary business recordkeeping. Closing a sign-in account does not automatically remove separate project or payment records.

To request access, correction or deletion, email support@carbongreylabs.com. We may need to confirm your identity and identify records that must be retained for an existing project, dispute or applicable recordkeeping requirement. You can remove the Google connection from your Google account settings; doing so does not itself delete information already held by Clerk or HDC. You can also ask us to stop promotional contact.

Changes and questions

We will update this notice when the Studio’s data practices change and show the revision date here. For questions or a privacy request, contact our support address above.